Shipping & Returns

Orders $50 and Over Ship for Free

Orders under that threshold have a flat rate of $4.95 CAD.

 

Where We Ship To

Orders placed on velnue.ca ship only to Canadian addresses. For USA orders, please visit velnue.com.

 

Shipping & Handling Time

Orders placed before 10am PT on a business day will be shipped out the same day.

All orders from velnue.ca ship from British Columbia. Due to hand sanitizer shipping regulations, all orders ship via ground.

Here are estimated ship times to different areas of Canada:

  • 1-3 Business Days: British Columbia
  • 2-4 Business Days: Prairies
  • 4-6 Business Days: Ontario
  • 5-7 Business Days: Quebec, Maritimes and Territories

Please note that extreme rural locations may see longer times.

 

Returns and Exchanges

    Unfortunately due to shipping and safety regulations, we cannot accept any hand sanitizer returns. If there is a manufacturing error with your product, we will work with you to resolve the situation. Please email inquiries to smile@velnue.com.

    20% OFF 3-PACK SAMPLER
    If you're hesitant to order because you're not sure what sanitizer blend you'll like, consider ordering a 3-Pack Sampler for 20% OFF (limited time only). Use promo code "Sampler" at checkout to apply the discount.

     

    Cancellation Policy

    You may cancel your velnue.ca order at any time before shipping. Simply email us at smile@velnue.com with your order number and the name on the order, and we'll cancel the order right away.

    Get Free Shipping

    Enjoy free shipping on all orders over $50 CAD.

    Shipping Policy

    Premium Ingredients

    We don't cheap out. That's why our foaming hand sanitizer is so delightful to use.

    Explore Ingredients

    Are you still gellin'?

    Our foam makes it feel like a cloud is giving you a manicure.

    Why foam