Shipping & Returns

Where We Ship To

Orders placed on velnue.ca ship Canadian addresses. For USA orders, please visit velnue.com.

As we grow, international locations will become available.

     

    Anticipated Shipping Dates

    • April 30: Orders containing only 50ml hand sanitizer bottles
    • May 30: Orders containing only hand sanitizer
    • July 30: Orders containing dispensers

    *Please note that these are not guaranteed dates. Your order may ship out before or after. No matter what, you're always welcome to cancel your order any time before your order ships, receiving a full refund.

     

    Pre-Order Discount Code

    Since all of our items are currently for Pre-order, we're offering a sitewide pre-order discount of 10%. Use the discount code of "preorder" at checkout to apply the discount. The discount will only work with products that are not ready to ship.

    If you'd prefer to wait until stock is here, sign up for updates at the bottom of the page and we'll notify you when we're ready to ship.

     

    Free Shipping

    Orders that total 70 CAD or more ship for free. Orders under that threshold have a flat rate of 12 CAD.

     

    Dispenser Returns

    You can return your New and Unused dispenser within 45 days of receiving for full refund. Just email us at smile@velnue.com for return instructions.

     

    Dispenser 90-Day Warranty

    If your dispenser stops working due to a manufacturer's defect, we'll send you a new one. Simple as that.

     

    Sanitizer Returns

    Unfortunately due to shipping and safety regulations, we cannot accept any hand sanitizer returns.

     

    Cancellation Policy for Pre-Orders

    You may cancel your velnue.ca pre-order at any time before shipping. Simply email us at smile@velnue.com with your order number and the name on the order, and we'll cancel the order right away.

     

     

    If you have any questions, email us at smile@velnue.com. We usually respond within 24hrs.