Shipping & Returns
Orders $50 and Over Ship for Free
Orders under that threshold have a flat rate of $4.95 CAD.
Where We Ship To
Orders placed on velnue.ca ship only to Canadian addresses. For USA orders, please visit velnue.com.
Shipping & Handling Time
Orders placed before 10am PT on a business day will be shipped out the same day.
All orders from velnue.ca ship from British Columbia. Due to hand sanitizer shipping regulations, all orders ship via ground.
Here are estimated ship times to different areas of Canada:
- 1-3 Business Days: British Columbia
- 2-4 Business Days: Prairies
- 4-6 Business Days: Ontario
- 5-7 Business Days: Quebec, Maritimes and Territories
Please note that extreme rural locations may see longer times.
Returns and Exchanges
Unfortunately due to shipping and safety regulations, we cannot accept any hand sanitizer returns. If there is a manufacturing error with your product, we will work with you to resolve the situation. Please email inquiries to firstname.lastname@example.org.
20% OFF 3-PACK SAMPLER
If you're hesitant to order because you're not sure what sanitizer blend you'll like, consider ordering a 3-Pack Sampler for 20% OFF (limited time only). Use promo code "Sampler" at checkout to apply the discount.
You may cancel your velnue.ca order at any time before shipping. Simply email us at email@example.com with your order number and the name on the order, and we'll cancel the order right away.